Terms & Conditions

Effective Date: June 10, 2025

WEB DESIGN & AUTOMATION SERVICES

1. Acceptance of Terms
By accessing or using Voci digital services (“Services”), you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree, do not use the Services.

2. Services
Voci.Digital digital provides web design and email marketing strategy, and consulting services. Scope, deliverables, timelines, and fees are defined in individual statements of work or proposals.

3. Client Responsibilities
Client must provide timely access to necessary information, materials, feedback, and approvals. Delays caused by client may impact delivery dates.

4. Fees & Payment

  • Fees are as per the agreed proposal or contract.

  • Unless otherwise stated, a deposit of 50% is required before work comments, with remaining 50% due within 30 days.

  • Late payments incur interest at 1.5% per month.

  • If the project exceeds the originally estimated or agreed-upon number of hours, any additional hours worked will be billed at an increased rate of £100 per hour. This higher rate reflects the impact on scheduling, resource allocation, and project timelines. The client will be notified in advance when it becomes apparent that additional time may be required.

5. Intellectual Property Rights

  • Voci.Digital retains ownership of underlying methodologies, frameworks, sketches, and templates.

  • Client receives a license to use final deliverables upon full payment.

  • Client grants Voci.Digital a non‑exclusive right to showcase the completed work in portfolios and marketing materials.

6. Confidentiality
Both parties agree to keep confidential any non‑public information provided during the course of work. This obligation continues for 2 years post-termination.

7. Warranties & Disclaimers

  • Services are provided “as is” without warranties of merchantability or fitness for a particular purpose.

  • Voci.Digital does not warrant that the services will be uninterrupted or error‑free.

8. Limitation of Liability
Voci.Digital’s liability for any claim related to the Services is capped at the total fees paid under the applicable proposal. Voci is not liable for indirect, incidental, or consequential damages.

9. Termination
Either party may cancel upon 14 days’ written notice. Deposit is non-refundable.

10. Governing Law
These Terms are governed by the laws of England and Wales (if based in London) or the state/country of Voci’s primary registered office, as agreed in writing.

11. Amendments
Voci.Digital may update these Terms at any time. Continued use of the Services after changes constitute acceptance. Clients will be notified of significant revisions.

12. Contact Information
For questions regarding these Terms, contact: ellie@voci.digital or via telephone: +44(0) 7563 062126. Our business address is: Lumiere Court, 52 Lancaster St. London, SE1 0RY

DOMAIN SERVICES

Voci.Digital operates as a bespoke digital services provider. As part of this, we offer domain related services. However, we do not operate as a public-facing domain registrar. We do not operate through the use of any resellers. Our offerings are tailored to the needs of each customer, and as such, the costs and charges for our services vary depending on the complexity involved.

Before proceeding with any service, you must confirm that you have reviewed, understood, and agree to the terms outlined on this page. This acceptance will form part of the contract and also includes acceptance of the terms of Nominet (the UK domain registry). Services will not be provided without acceptance to both of these terms and conditions.

This digital contract will provide a detailed breakdown of all charges for the services being offered, including domain registration and/or renewal fees (where applicable), as well as any other recurring costs. It will also outline important terms related to transfers, renewals, and the expiration of any domains registered with us.

As we are not a public-facing registrar, if you require a domain transfer, you agree to promptly change the IPS tag to a registrar of your choosing. In the case of domain expiration, unless otherwise agreed and stated in the digital contract, you are responsible for renewing your domain. Failure to renew an expiring domain may result in its loss to another party.

All payments must be made in full prior to the provision of our services, in line with the terms noted on the invoice.

Complaints, Inquiries & Abuse

For any inquiries about our terms and conditions, complaints, service-related issues, inquiries or abuse concerns, please contact ellie@voci.digital.

We will acknowledge all inquiries and complaints within 5 working days and aim to resolve them promptly. Where these require a longer period to research and resolve, we will keep you informed on their progress.

When submitting a complaint, please provide a full summary of the issue, as well as your preferred method of contact. Where additional information is needed, we will request this by your preferred method of contact.

The details of our inquiries and complaints process are also included in the digital contract.